jaya's Privacy Policy

jaya collects certain personal information to operate its services. This collection is always done for specific purposes and within necessary limits. We do not collect any information that is not needed.

1.1 Information You Provide Directly

When you register for an account or log in to jaya, the information you provide may include:

• Full name and contact details (email address, mobile number)
• Date of birth (for age verification — only for those aged 21 or above)
• Residential address
• Payment-related information (partial details of bKash, Nagad, Rocket, Upay, or bank accounts)
• Documents required for identity verification (national ID card or passport)

1.2 Automatically Collected Information

When you browse our website, some information may be collected automatically. This includes your device's IP address, browser type and version, your browsing history on the website, and access logs. This information is primarily used to ensure site security and improve the user experience.

1.3 Cookies and Tracking Technologies

jaya uses cookies and similar technologies. Through cookies, we can remember your preferences, maintain secure sessions, and monitor site performance. You can control cookies through your browser settings, but disabling certain cookies may limit some features of the site.

We use your information only for lawful and stated purposes. jaya never uses your information for unnecessary purposes.

• Account Management: To properly create and manage your account.
• Identity Verification: To confirm age and prevent fraud.
• Financial Transactions: To securely process deposits and withdrawals.
• Customer Support: To resolve your questions and complaints.
• Security: To detect and prevent suspicious activity on accounts.
• Service Improvement: Using analytical data to improve the user experience.
• Relevant Communications: To keep you informed about important updates and offers (subject to your consent).
• Legal Obligations: To comply with applicable laws and regulations.

jaya never sells your information to marketing agencies or advertisers. Any use of your information is limited to the scope described in this policy.

jaya may share information with trusted third parties in limited and specific circumstances. Strict confidentiality agreements are always followed in such cases.

3.1 Payment Processors

Necessary information may be shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete financial transactions. This information is used solely for transaction verification and processing.

3.2 Identity Verification Services

Trusted identity verification technology providers may be used to assist with the account verification process. This process helps ensure the security of your account.

3.3 Legal Obligations

In the case of a court order, government directive, or other legal obligation, jaya may be required to provide necessary information. In such cases, we always provide only the minimum information required.

3.4 What Never Happens

jaya never sells or transfers your personal information to advertisers, data brokers, or unrelated third parties. Using your information as a commercial product is against our policy.

jaya uses industry-standard technical and organizational measures to protect your information.

4.1 Technical Security

• SSL Encryption: All data exchanged between you and our servers is protected by SSL/TLS encryption.
• Data Encryption: Sensitive information that is stored is kept in an encrypted state.
• Firewall and Security Monitoring: Advanced firewalls are used to prevent unauthorized access.
• Regular Security Audits: Regular security checks are conducted to identify system vulnerabilities.

4.2 Organizational Security

• Only authorized personnel have access to personal information.
• All staff operate under a strict privacy policy.
• Regular training on data protection is provided.

Although we take every precaution, transmitting information over the internet is not entirely risk-free. We therefore ask that you keep your account password confidential and contact us immediately if you notice any suspicious activity.

jaya retains your information only for as long as it is necessary to provide services, meet legal obligations, or serve legitimate business needs.

5.1 Active Accounts

Your information is retained for as long as your account remains active. Even after an account is closed, some information may be retained for a specific period due to legal obligations.

5.2 Financial Transaction Records

Records of deposits, withdrawals, and other financial transactions are retained for a specified period as required by law.

5.3 Deletion of Data

Once the retention period ends, data is securely deleted or permanently anonymized so that you cannot be identified in any way in the future.

Every user of jaya holds certain fundamental rights regarding their personal information. We respect these rights and help to exercise them.

6.1 Right to Know

You can find out what kind of information we collect about you, why we collect it, and how we use it. If you contact us, we will provide you with complete information on this.

6.2 Right to Access

You have the right to receive a copy of your personal information held by us. Upon request, we will provide it within a reasonable time.

6.3 Right to Rectification

If your information is incorrect or incomplete, you can request a correction. Information can be updated through account settings or via support.

6.4 Right to Deletion

Where there is no legal obligation to retain it, you may request that your personal information be deleted. If you let us know when closing your account, we will take appropriate action.

6.5 Right to Object to Processing

You may object to your information being used for marketing communications or other specific purposes. Once we receive your objection, we will stop using your information for that purpose.

To exercise these rights, email [email protected] or contact us through 24/7 live chat.

jaya provides services only to those aged 21 or above. We do not intentionally collect any personal information from minors.

Age is verified at the time of account registration. If we believe someone has created an account while under the age of 21, that account is immediately suspended and the associated information is deleted.

If a parent or guardian believes their minor child has provided information on our platform, please contact [email protected] immediately.

jaya primarily serves users in Bangladesh. In some cases, due to technical infrastructure, information may be stored or processed on servers in other countries.

Regardless of where data is processed, the security standards described in this Privacy Policy are always maintained. Data protection is a mandatory requirement in agreements with third-party service providers.

jaya's website may sometimes contain links to third-party websites. jaya is not responsible for the privacy policies or data collection practices of these external sites.

We recommend that you carefully read the privacy policy of any third-party website before visiting it.

jaya may update this Privacy Policy from time to time. If there are any significant changes, we will notify you clearly by email or on the website.

The "Last Updated" date shown at the end of the policy always indicates the most recent version in effect. If you continue to use the platform after changes are made, you will be considered to have agreed to the revised policy. We therefore recommend visiting this page regularly.

You can contact jaya at any time with any questions, concerns, or requests regarding this Privacy Policy or your information. Our support team is available 24/7 to assist in both Bengali and English.